FAQ
On the principle of being win-win cooperation, we would like to grow up with our customers together. Our rapid growth is accredited to our team of highly proficient and experienced managers working together as a cohesive unit. Now our company has got the UNILIN patent, and the flooring are successfully accepted by the global market such as the USA, Middle Asia, Australia, India, South Africa and other areas.
Q: Do you offer free samples?
Yes, free samples can be available, but the freight cost need to be afforded by the customers.
Q: How many days can you send the samples?
The samples need to be prepared 1-3 days, and then need about 5-7days by courier.
Q: What is your delivery time?
Normally one 20’ft container of the flooring can be delivered around 25-30days after receive the deposit or L/C confirmed; if the quantity is more than 2*20’ft container, the delivery time need to be discussed according the different quantity.
Q: What is your payment terms?
30% deposit is in advance and the balance is against the copy of the B/L; Or the L/C at sight.
Q: How do you guarantee the quality?
Our products has acquired the CE certification and passed the SGS test, each step process is strictly controlled by our QC team to make sure all the products turn to great! And our flooring has the guarantee life time 10-30years according to different quality level.
Q: Can you offer the UNILIN patent L2C label?
Yes, we have our own UNILIN patent L2C label, and we also export the flooring to the USA and European market, so please don’t worry about the patent.
Q: What is the MOQ?
Normally our MOQ is one 20’ft container, which could load about 2800sqm 8mm laminate flooring or 1900sqm 12mm laminate flooring, or can load 3000sqm 4mm SPC flooring or 2500sqm 5mm SPC flooring.
Q: Can you make the same design with customer’s product?
Yeah, please send us the real flooring samples, and we would match the same design and make the samples for you to confirm.
Mob.: +86 152 6351 5495
E-mail: [email protected]
Tel.: +86 635 2983 818
Fax: +86 635 2983 818
Add.: Haoji High-end Industrial Park, Lepingpu Town, Chiping County, Liaocheng City, Shandong Province, China.
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